Product Return Instructions:
Please note: Items must be returned within 30 days of the ship date internationally and within 7 days locally. Returns that do not meet these guidelines cannot be processed. Failure to adhere to these instructions may result in your package being returned to you or incurring a restocking fee of up to 35% of the original order.
Lost or Damaged Shipments:
For assistance with lost or damaged shipments, please reach out to our Customer Service team at +234, available seven days a weekfrom 8 am to 4 pm West African Time. Our international number is +14709839117.
To initiate a return:
1. Complete the back of the Whole Health packing slip, which will be emailed to you and included in your shipment, providing the reason
for your return.
Include the following details:
– Order Number
– Items being returned (item number, name, and quantity)
– Reason for the return
– Your contact information (full name, address, and phone number/email).
2. Pack the products securely in a sturdy package and include the provided information.
3. Ship the package to: 76 Adeniyi Jones, Ikeja, Lagos, Opposite Lagoon Hospital. Return package using your preferred shipping carrier. We recommend using insured/trackable mail for these returns, as we are not responsible for items that do not reach our warehouse. For your convenience, here are links to popular shipping carrier websites, which offer instructions on using their Online Label
Services:
– USPS- UPS
– FedEx
– DHL
Please allow 2-3 weeks for your return to be processed, although processing times are usually shorter. You will receive an email confirming your refund.
SPECIAL CIRCUMSTANCES
If you are returning a product due to a defect or an error made by us, please reach out to our Customer Care team or email us at admin@wholehealthnatural.org.
Please note that we reserve the right to modify our return policy at any time. However, we are committed to ensuring customer satisfaction and will make every effort to handle returns fairly and reasonably.
Good Manufacturing Practices (GMPs)
Whole Health Natural adheres to the current Good Manufacturing Practices (GMPs), which are overseen by the National Agency for Food and Drug Administration and Control. GMPs establish standards for dietary supplement manufacturers, ensuring the evaluation of product identity, strength, purity, and composition.
Disclaimer
wholehealthnatural.org reserves the right to withhold shipment of any product for reasons such as delinquent accounts or lack of import licenses. In such cases, customers will be notified via email, and any payment made via debit or credit card will be refunded. Certain countries may require specific licenses for product shipment, and wholehealthnatural.org will not knowingly ship products to countries that require such licenses.All sales are final, and wholehealthnatural.org is not liable for negligence on the part of the consumer. Prices on the website are subject to change without prior notice.
The information provided on this website is a compilation of various health and nutritional media publications and is not intended to diagnose, treat, or prevent any diseases or conditions. Customers are advised to consult their local health specialist before using any listed products or starting any listed programs or procedures on the site. The products and procedures listed on this site have not been evaluated by the United States Food and Drug Administration and are provided for informational purposes only. wholehealthnatural.org is not responsible for any typographical errors. Customers are advised to check with their country’s customs office before placing international orders, as no refunds will be issued for items seized by customs agents.
Need help?
Contact us at admin@wholehealthnatural.org for questions related to refunds and returns.